Role
Product Design Intern
Responsibilities
UX Research, Usability Testing, Wireframing, Prototyping, Visual Design
Teammates
Yoni Friedman (SE Intern),
Catriel Sabatini (PM Intern)
Duration
4 Weeks (Design)
Overview
New features for recruiters to facilitate the follow-ups process to ideal candidates
Multiple follow-ups and scheduled send in Eightfold AI's email function are two critical features for recruiters. Recruiters can reach out to ideal candidates at the ideal timing more efficiently through these additions. The challenge of the project was how to add features to an existing platform incrementally. This project was my first project during the product design internship at Eightfold AI in the summer of 2019.
Problems
Eightfold's AI can help identified ideal candidates, but recruiters struggled to effectively engage them
Usually, recruiters use the email on our platform after they found qualified candidates for their open positions. However, two major issues stopped recruiters from continuing using the email client throughout the hiring process.
Current system allows only one follow-up
Can’t schedule emails for future delivery
Current system allows only one follow-up
Can’t schedule emails for future delivery
Research Insights
Different recruiter workflows to engage
There are two major ways of reaching out to matching candidates. Some clients would reach out to a large number of candidates without customization; the other two clients preferred more personalization for a better response rate.
Satisficer
High volume, templated outreach
"We'd like to reach out to a bunch of candidates at once to get a better response rate."
Maximizer
Personalized follow-ups
"People responded to my email if I change the content based on their experience."
Solutions
Multiple Follow-up Email Module
Integrating tabs to track multiple follow-ups
Tab-based interface solves recruiters' need to track and manage multiple candidate touchpoints. The design maintains sequence context while allowing individual message customization, eliminating the previous one-follow-up limitation.
Multiple Follow-ups Template
Adaptive templates architecture
The collapsible design shows only essential options by default, with more available when needed. This adapts to both high-volume recruiters valuing efficiency and those needing detailed personalization, reducing cognitive load while maintaining functionality.
Schedule Send
Customized scheduling with recommendations
Scheduling interface offering both manual time selection and smart recommendations based on working hours, enabling recruiters to reach candidates when most effective. Positioned as an extension of the familiar send button to maintain workflow continuity.
Results
Successfully launched at the end of August
Improved workflow efficiency
Reduced time spent managing candidate follow-ups
Higher candidate engagement
Better-timed outreach improved response rates
"Looking forward to playing around with the new feature. Thank you for all that you, your team and the company are doing to accommodate and push innovation on your platform. If I haven't said it before, I want to say that is an absolute pleasure to be working so closely with Eightfold!"
— One client after testing the demo
